Refund and Returns Policy

Refund & Returns Policy

At Xavi Jewels, customer satisfaction is our top priority. We take great care in delivering high-quality jewellery. However, if you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return under the following conditions:

The product must be unused, unworn, and in its original condition
Original packaging, invoice, tags, and certificates (if any) must be intact
Return request must be raised within 7 days of delivery

Note: Customized, engraved, or made-to-order jewellery is non-returnable, unless received damaged or defective.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Customized or personalized jewellery
Earrings (for hygiene reasons)
Items purchased during clearance or special sales
Products damaged due to misuse, negligence, or normal wear & tear.

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

Order ID
Clear photos/videos of the product and packaging

After verification, we will offer a replacement or refund, as applicable.

4. Refund Process

Once we receive and inspect the returned item:

Approved refunds will be processed within 5–7 business days
Refunds will be credited to the original payment method
Shipping charges (if any) are non-refundable, unless the return is due to our error.